Refund & Complaint Policy
1. The 'Solde' System (No pay-per-video)
Please note that 1TapEdit operates on a prepaid 'Solde' (balance) system. You are not charged every time you click generate. Instead, you purchase a recharge pack to fill your balance. Each generation simply deducts a small amount (e.g., 5 solde for a video) from your available balance. As long as your balance is not empty, you can generate instantly.
2. Balance Usage
Prepaid balance purchases are considered final once the solde has been consumed to create or process a video.
3. Refund Conditions
A refund request can be made within 7 business days following the purchase, provided that the purchased recharge pack has not been used (balance intact).
No refund will be granted if the balance has already been partially or totally consumed.
4. Complaint Management
For any complaint or refund request, please contact us at [email protected]. We commit to responding to any request within 48 business hours. In case of an unresolved dispute, the customer can request an escalation of their request in writing to the same address.
Having an issue?
Send us an email at [email protected] and we will reply within 48 business hours.
Refund Conditions
Refunds are possible within 7 days of purchase, provided no credits have been used.
Submit a refund inquiry?
Reach out with your registered email and order reference.